You can request order modifications (such as address changes or corrections) within 24 hours of placing your order by replying to your confirmation email or contacting support@marceno.com. You may also reach us through our Contact Us form.

After this window, changes may not be possible as processing begins quickly.

Within 24 hours: You can request a cancellation by emailing support@marceno.com. However, please note that a 3% non-refundable processing fee will be deducted from your refund. This is because payment processors do not refund transaction fees, and we only cover these costs for our customers in cases of order fulfillment issues—not for cancellations due to a change of mind.

After 24 hours: Cancellation may not be possible. If your order has already been processed, you will need to wait for delivery and then initiate a return.

For any urgent cancellation requests, please contact us as soon as possible to increase the likelihood of accommodating your request.

Yes! We offer worldwide shipping. However, in rare cases, we may be unable to deliver to certain locations. If this happens, we will notify you and issue afull refund for your order.

We offer a 30-day return policy, meaning you can return your item within 30 days of the purchase date (not the delivery date). To be eligible for a return, the item must be:

• In the same condition as received
• Unworn or unused
• With tags and in its original packaging
• Accompanied by a receipt or proof of purchase

Please note that shipping fees are non-refundable, and we do not provide return shipping labels. You must contact us at support@marceno.com before sending back an item, as unauthorized returns will not be accepted.

You have 30 days from the date of purchase (not delivery) to initiate a return. After this period, returns and refunds will not be accepted.

Exception for Shipping Delays: If there is an abnormal delay in shipment that prevents you from requesting a return within the 30-day window from the purchase date, we may make an exception and accept the return. However, under normal conditions, returns beyond 30 days from the purchase date are not accepted.

We do not offer direct exchanges. Instead, we recommend:

1. Returning the item you wish to exchange.
2. Once your return is approved, placing a new order for the desired item.

You must email us first before returning an item. Attempting to return an item without contacting us will not be eligible for a refund or exchange. Please contact us, and we will assist you with the return process.

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized items
• Personal care products (e.g., beauty items)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
• Orders placed using the 50% exchange discount + free shipping offer

If you're unsure about the eligibility of your item, please contact us before making a return request.

No, shipping fees are non-refundable. If you return an item, the original shipping cost will be deducted from your refund.

Refunds are only available for returns unless the item is damaged, but you must contact us first.

Once we receive and inspect your return to ensure it is in its original condition, we’ll process the refund to your original payment method. Please allow time for your bank or credit card company to complete the process.

Remember, items returned more than 30 days after the purchase date will not be eligible for a refund.

When you cancel an order, a 3% non-refundable processing fee is deducted from your refund. This is because payment processors do not refund transaction fees when an order is canceled.

We cover these fees for our customers only in cases of fulfillment issues (e.g., if we are unable to ship your order). However, for cancellations due to a change of mind, this fee is non-refundable.

We appreciate your understanding and encourage you to review your order carefully before completing your purchase.

No. If you file a claim with your bank without first attempting to resolve the issue with our team, your order becomes flagged in our system. Once escalated, we no longer offer returns or refunds for that order—regardless of the bank's decision.

We encourage customers to contact us first for resolution before reaching out to their bank.

If your item arrives damaged, defective, or incorrect, please contact us immediately with:

• Photos of the damage (from all angles)
• Tags and receipts for reference

We will evaluate the issue and work on a resolution as quickly as possible.

If your item doesn’t fit, you may return it within 30 days of purchase, provided it meets our return eligibility criteria (unworn, with tags, original packaging, etc.).

Please note that sizing discrepancies due to regional differences do not qualify for a refund unless the item significantly deviates from the listed size chart.

Exception for Shipping Delays: If there is an abnormal delay in shipment that prevents you from requesting a return within the 30-day window from the purchase date, we may make an exception and accept the return. However, under normal conditions, returns beyond 30 days from the purchase date are not accepted.

Sizing varies between brands and regions, which is why we recommend using our size chart instead of relying on general size labels (S, M, L, etc.).

Our sizing chart is based on body measurements, ensuring a proper fit. Always refer to these measurements when selecting your size.

Since we work with manufacturers across different regions, sizing labels may vary. To ensure consistency, we standardize sizing based on body measurements, not traditional size tags.

This means the tag on your item may be 1-2 sizes larger than what you ordered, but it matches the measurements in our size chart. We recommend trying it on first to check the fit, as the listed measurements are the most accurate way to determine sizing.

Does this qualify for a refund?

A different tag size does not qualify for a refund if the item aligns with the listed measurements. We encourage checking our size chart rather than relying on size labels, as sizing varies across brands and regions.

If you experience any issues or have concerns about your order, please email us, and we’ll be happy to assist!

We aim to respond to inquiries within 24 hours. However, during busy times, please allow up to 2 business days for a response.

If you haven’t heard back within this time frame, we recommend reaching out again to ensure your email was received.